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Internal Nintendo Memo Instructs Customer Service to Fix ‘Joy-Con Drift’ for Free
- Thread starter Atheerios
- Start date
I'm pretty sure there is a warranty for repairs, i.e., if something comes repaired you have a period of warranty that is at least 6 months regardless of original purchase date.
Like, I get it that it isn't good to ship a product that has an expiration date via wearing out, which also didn't stop Microsoft from shipping RROD doomed consoles and Sony, YLOD ones. And it was a complete whole different level of defect, turning whole consoles into bricks. I'd be livid if I couldn't buy a new Switch anymore just because Nintendo can't source a more durable part for a controller. Controllers that are not only replaceable, they are very repairable and for cheap. I wish all product issues were like this.
This is a pretty swift response from NoA.
I bought my Switch in NYC but am not in the states currently. Perhaps I can try to get it fixed on my next visit.
I bought my Switch in NYC but am not in the states currently. Perhaps I can try to get it fixed on my next visit.
I'd say give it a few days. NCL might still be deciding how they want to deal with this globally.
If free repairs mount up it'll cost them, should help drive up quality if it's coming out of their pockets!
From previous experience of their customer service I'm not holding out, but I'm all for them proving me wrong.
Yes, they will replace your defective product with another defective product for a grand total of 2 years. Yippee!
Really? Idid send my original one to get fixed and it started drifting again a week later.
What about Nintendo shipping a product with a big flaw in it and waiting two years to "aknowledge" the problem ? All the while still selling those products to this day ?
If some "vulture attorneys" can make Nintendo move its slow ass to adress the problem further, I'm with them. Fuck Nintendo for this, that's one of the biggest fuck up of those last years, they should be hit hard where it hurts. Joycons are a mess.
I can confirm that Australia is doing it - in fact, i sent my joy cons two weeks ago and got it back last week, repaired for free (even though I had it since launch, warranty long gone). The only thing I ended up paying for was the postage.
Most people won't bother sending it back just buy new ones will subside the repair costs and it's only one simple part they repair should be very cheap for them and send back Nintendo will hardly lose much
This is great news, now only if MS did the same with their Elite controllers that have the same issue...
Well... That's not cool...
It's something I guess, but sending your controller in for RMA takes weeks. Have they given any indication that future manufacturing of the joycons will not have this design failure?
I imagine they must be at the very least looking for a different solution for the Lite. Once they have that there's a good chance they'll implement it in future regular joy cons as well.
Well, I'm in Latam and Nintendo will surely do fuck all here, so I'll just hope that they release a new revision that's fixed from the get-go.
Yeah, I submitted one ticket for four Joy-Cons. There's a text box where you can indicate the color of the Joy-Con as well if it's the left or right one. I listed my four with the issues they're having.
You get a label from my experience
Edit: though that might only be for U.S. addresses
How scummy or valid would be to purchase new Joy-Cons at Amazon/Best Buy/Walmart, and then returning the old ones?
Since repairs are free new its actually scummy. I would actually take it as valid if they werent and you had to pay 80$ for a new pair.
Yeah, process was painless for me this morning. Now I will have two pairs of Joy-Cons that work. And can still play FE on Friday
Did they actually repair yours or just send replacements?
Also, if they're replacing the thumbstick component I can't help but wonder if they are using replacements which will exhibit the exact same drifting fault in a few months or a year or so. I'll also say that Nintendo will be majorly screwed if this issue crops up on the Switch Lite, bad press will severely damage sales.
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They repaired mine - I can tell because I have a Breath of the Wild skin on it, and they didn't take it off (thank God).
NoE not offering free joycon repairs sucks, hopefully the same service will be offered here too. Otherwise its still just as cheap to get new joycons as it is to send off for repairs
Has anyone who has gotten their joycon repaired over a year ago tried for a refund? If so, how did you go about doing that? What did you need to supply?
Has someone already tried with NoE and failed? I definitely plan on calling them until they budge
When I sent my joy con in it took like a week, maybe less? It was very fast
We said that over 2 years ago when it launched and people had the issue...everyone's joycon was under warranty then when repairs happened
Not sure if anyone has opened up any of the latest joycon to see if they have changed anything
Has anyone who sent their joy-cons to be fixed gotten an estimate to how long they will take to repair? I'm going on paternity leave in August until September and I don't want to spend weeks waiting for them to come back. If it's going to take long, I'm just going to ask for the repairs in September when I go back to work.
Yea, you're not sending the entire switch. Literally just the faulty, single joycon, without the black strap. Make sure to include a piece of paper in there listing name, repair number, contents, etc as instructed in the email once you get a ticket going.
Man, I can't believe there were some users trying to intially write this whole thing off as some "fringe" fluke that didn't need addressing.
Hope Nintendo of Europe follows through as well.
Just contacted Nintendo of Europe yesterday evening, not expecting a positive answer but maybe if enough people will complain this will help.
Decided to send them an email yesterday to see what the UK side had to say.
They just got back to me;
Jobsworth pricks.
They just got back to me;
Jobsworth pricks.
I used to work for that team, long long ago - I wouldn't expect a detailed response until they've had an official statement from higher up.