I have ZERO issues with passwords on anything. No my iCloud. Not Netflix. Not O365. Not paying my mortgage. Not ... anything. I've maybe reset one or two passwords in my entire life (other than when they're compromised or I want to do it intentionally).
With one exception.
I purchased a car about three years ago, and the loan was through Wells Fargo. In a three or four month time, it claimed my password was incorrect multiple times. I called in, and they couldn't do anything other than help me reset it. So I did. A few months later, it didn't work. I called again and asked if they do rolling resets or if I must log in every X amount of months in order to avoid this. He confirmed no, and implied I must have simply forgot. Whatever... I did auto-pay anyway and was really just curious to the balance of my account. So for two years or so I literally never looked at my account again until it was paid off.
Got a new car this February. Wells Fargo. lol. And since, I've had to reset my password twice. So this time, I literally recorded myself typing in my username and password and getting in. It's an ABSURDLY convoluted password - like, crazy long lots of symbols and letters and numbers - and I also wrote it down and hid the password.
Two months later, today? I go to sign in and... wouldn't you know it... password is incorrect. No email alerts. I call, and they claim I must have just forgotten it. BULLSHIT. Total, 100% bullshit. I can literally confirm that both what I wrote down and in my secured video match what I'm typing in.
Fortunately, for me, it's no big deal really. I use auto-pay and it's really just out of curiosity. But I'm positive this just absolutely f***s people who are living on a tight budget and might go in to pay the last day before it's due. It feels skeezy... I certainly have no " proof," but I feel I have a lot of evidence something very wonky is going on.
Anyone else ever run into something like this?
With one exception.
I purchased a car about three years ago, and the loan was through Wells Fargo. In a three or four month time, it claimed my password was incorrect multiple times. I called in, and they couldn't do anything other than help me reset it. So I did. A few months later, it didn't work. I called again and asked if they do rolling resets or if I must log in every X amount of months in order to avoid this. He confirmed no, and implied I must have simply forgot. Whatever... I did auto-pay anyway and was really just curious to the balance of my account. So for two years or so I literally never looked at my account again until it was paid off.
Got a new car this February. Wells Fargo. lol. And since, I've had to reset my password twice. So this time, I literally recorded myself typing in my username and password and getting in. It's an ABSURDLY convoluted password - like, crazy long lots of symbols and letters and numbers - and I also wrote it down and hid the password.
Two months later, today? I go to sign in and... wouldn't you know it... password is incorrect. No email alerts. I call, and they claim I must have just forgotten it. BULLSHIT. Total, 100% bullshit. I can literally confirm that both what I wrote down and in my secured video match what I'm typing in.
Fortunately, for me, it's no big deal really. I use auto-pay and it's really just out of curiosity. But I'm positive this just absolutely f***s people who are living on a tight budget and might go in to pay the last day before it's due. It feels skeezy... I certainly have no " proof," but I feel I have a lot of evidence something very wonky is going on.
Anyone else ever run into something like this?
