Hello fellow home theater peeps, I'm trying to solve an issue I've been having with my girlfriend's TV set up for the past year that I believe is being caused by an HDMI handshake issue.
She has a 55" Sony XBR55X900F that is wall mounted and is using a 25 foot HDMI cable (this exact cable) running through the wall down to a hole in the wall. There is a plastic tube that was installed in the wall when the place was built designed to house the cable and help guide it through the wall in an upside down U shape. The cable is running the correct way (TV end connected to TV and Source connected to other devices) and it's in the HDMI 2 slot, but we've been having intermittent connection issues as of late.
We have the cable connected to an HDMI switch so she can switch between her Apple TV (the newest model) and her PS4 Pro. This was all working just fine for a while, but then it would start to disconnect randomly and the TV would flash a black screen or a "No Input" screen for a brief second before reconnecting. After a while she got fed up and just moved her PS4 upstairs, so we just ditched the HDMI switch and connected the Apple TV directly to the TV via that 25 foot cable. That seemed to work fine for months. Then two weekends ago she wanted to move the PS4 back downstairs to the main TV so I hooked everything back up again and it was working for about a week (mostly, she said it was doing the quick disconnects when she was using the PS4 a few times, but never when using the Apple TV). Well this past weekend it got worse. The AppleTV and PS4 would both flicker and most of the time not even display a picture on the TV. I tried disconnecting the switch again and hooking the PS4 up directly, but it was still doing the same thing. The AppleTV seemed to fare a bit better, but would still disconnect occasionally.
Does this TV have known handshake issues with 4K content that I'm not aware of?
Is the HDMI cable I'm using ok to use behind drywall at that length?
Am I just missing something else that I didn't think of?
Thanks in advance for any help!
She has a 55" Sony XBR55X900F that is wall mounted and is using a 25 foot HDMI cable (this exact cable) running through the wall down to a hole in the wall. There is a plastic tube that was installed in the wall when the place was built designed to house the cable and help guide it through the wall in an upside down U shape. The cable is running the correct way (TV end connected to TV and Source connected to other devices) and it's in the HDMI 2 slot, but we've been having intermittent connection issues as of late.
We have the cable connected to an HDMI switch so she can switch between her Apple TV (the newest model) and her PS4 Pro. This was all working just fine for a while, but then it would start to disconnect randomly and the TV would flash a black screen or a "No Input" screen for a brief second before reconnecting. After a while she got fed up and just moved her PS4 upstairs, so we just ditched the HDMI switch and connected the Apple TV directly to the TV via that 25 foot cable. That seemed to work fine for months. Then two weekends ago she wanted to move the PS4 back downstairs to the main TV so I hooked everything back up again and it was working for about a week (mostly, she said it was doing the quick disconnects when she was using the PS4 a few times, but never when using the Apple TV). Well this past weekend it got worse. The AppleTV and PS4 would both flicker and most of the time not even display a picture on the TV. I tried disconnecting the switch again and hooking the PS4 up directly, but it was still doing the same thing. The AppleTV seemed to fare a bit better, but would still disconnect occasionally.
Does this TV have known handshake issues with 4K content that I'm not aware of?
Is the HDMI cable I'm using ok to use behind drywall at that length?
Am I just missing something else that I didn't think of?
Thanks in advance for any help!