It doesn't solve the problem, but it eliminates it for the people who use the fix.
When you swapped the screws, did you notice the PCB residue left over and on the screws?
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Gamers Nexus: Unsafe Computer Catches Fire - NZXT H1
- Thread starter Caz
- Start date
When you swapped the screws, did you notice the PCB residue left over and on the screws?
Well, the faulty piece is the riser, but the plastic screws should solve it. So you should be safe. Anything that stops any continuity between the riser and the case will work, and the new screws do that. Thing is, that before this people thought it was going to be fine with just some washers.
They sent a fixing kit which seems to be just a plastic screw change.
There's nothing wrong with this video. They investigate an issue to see what caused it. Yes it's already "fixed" with new units, but does that mean that they shouldn't investigate what the root of the issue is and why the fires start? Why?
Do you know what this sounds like to me based on your post? GN has "lost all credibility to you" because they said that the PS5 overheats. You seem to bring that up for no reason when it's completely unrelated after all lol
Yours might not have been as bad then. When I yanked mine out, there was dust all over the place.
While they should send users a new cable and have them send back or dispose of the old one, they're only sending replacement screws.
All of this could've been avoided if, at the very least, they used different sized screws since those things were probably too big for the screw holes.
Screws are basically eating up the board. If you have reason to remove those screws doing upgrades the risk just increases over time. I'll have to finish watching the other half of this when I get home from work.
I was looking at an NZXT case for a future upgrade but good lord that's definetly out of the question now. I don't understand why they didn't replace the cables. This seems like a massive liability issue. Sure you might not have too many cases right now but what happens when people start upgrading their system in the future. It's basically a ticking time bomb.
Good stuff
Gamers nexus is the only place I watch for case reviews. So many cases have terrible thermals.
Gamers nexus is the only place I watch for case reviews. So many cases have terrible thermals.
I use NZXT for the two gaming PCs in my house currently (not the H1, thankfully). This horrible design and even worse response from the company guarantees I won't ever use one of their cases again.
What a horrible reaction on their part.
What a horrible reaction on their part.
Steve's points are super solid. Sure, the riser can't catch fire with the nylon screw. But so what?
If you buy this case today, it'll come with a nylon screw, yes. But the average consumer, who isn't aware of this issue, may, for whatever reason, replace that screw with a metal screw at some point. And that means potential fire, and potential death.
A device that has the potential of catching fire simply by replacing the included screw should not be sold to consumers. And we aren't even talking about an internal screw inside a device that you're not "supposed" to take apart. This is a computer part that you're very much supposed to take apart.
The only acceptable end result here involves NZXT recalling and disposing of every single one of these PCIe risers, and replacing them with brand new ones without this fatal flaw.
If you buy this case today, it'll come with a nylon screw, yes. But the average consumer, who isn't aware of this issue, may, for whatever reason, replace that screw with a metal screw at some point. And that means potential fire, and potential death.
A device that has the potential of catching fire simply by replacing the included screw should not be sold to consumers. And we aren't even talking about an internal screw inside a device that you're not "supposed" to take apart. This is a computer part that you're very much supposed to take apart.
The only acceptable end result here involves NZXT recalling and disposing of every single one of these PCIe risers, and replacing them with brand new ones without this fatal flaw.
It seems nuts to me that the screw just digs into the PCB like that, and that the copper plane is so easily breached.
(I believe it's mentioned in the second video that there's typically a 1mm buffer between the mounting positions and the actual powered plane on PCBs)
Even the most discount of riser cables have plated screw mounts and threading.
(I believe it's mentioned in the second video that there's typically a 1mm buffer between the mounting positions and the actual powered plane on PCBs)
Even the most discount of riser cables have plated screw mounts and threading.
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They really should of recalled those riser cables altogether. Those replacement screws are such a dumb "fix".
This is the case that houses my 3070
Feels good......
I did receive the replacement screws but still need to install them
Feels good......
I did receive the replacement screws but still need to install them
But it sounds like I really need to replace the PCIe riser? How difficult is that to do? Ease of assembly was the main reason I bought the case.
It's simple as shit. Unscrew four screws, pull old riser out, slot new riser in the same way you pulled the first one out, drop in the screws.
The hard part is finding an aftermarket riser that's the same length. Everything in the case is purpose built for the layout.
It's super easy, just remove the one that comes with the case and put the new one lol
You could take this opportunity to ugprade to a PCIe Gen 4 riser while you're at it
Thanks. I was looking a this one. Seemed to work for others based on the reviews
28cm - Ultra PCIe 4.0 X16 Riser Cable Extreme - 270 Degree Socket
New 2020 PCIe 4.0 revision. No BSOD, or WUE / WHEA Error free. More headroom works for overclocked CPUs and GPUs. LINKUP Riser Cables feature technology used in the construction of OCuLink, 8639 U.2, and SAS cables that are tested to reach speeds of 160GB/s for the sum of all x16 channels...
linkup.one
This is the last product I will ever buy from NZXT. Their response to this has been terrible and it took a month to receive my replacement screws.
A Message From NZXT's CEO Regarding the H1 Safety Issue
Love your gaming PC | We meticulously design a curated suite of premium products to make extraordinary gaming experiences achievable and fun.
blog.nzxt.com
update
they're going to send a new riser after all which they should have done in the first place
Maybe I'll actually get something this time. I'm still waiting for screws.A Message From NZXT's CEO Regarding the H1 Safety Issue
Love your gaming PC | We meticulously design a curated suite of premium products to make extraordinary gaming experiences achievable and fun.
update
they're going to send a new riser after all which they should have done in the first place
Good, should of did this the whole time instead of just sending screws that don't completely solve the whole issue and will probably take some people as long as it has been for them to receive the screws to even see a new riser (so forever).A Message From NZXT's CEO Regarding the H1 Safety Issue
Love your gaming PC | We meticulously design a curated suite of premium products to make extraordinary gaming experiences achievable and fun.
update
they're going to send a new riser after all which they should have done in the first place
Wonder if anything else would of happened if Steve didn't push the issue forward, they did say they have been working on a recall since November but who knows if they would of just stopped at the Screws if the issue didn't get pushed.
Are you going to come back and explain how this very serious issue was a misleading scenario or explain how they lost all credibility or objectivity? Lol
Now that absolutely everything that Gamers Nexus said about this issue has been proven to be true, could you elaborate on this take?
A Message From NZXT's CEO Regarding the H1 Safety Issue
Love your gaming PC | We meticulously design a curated suite of premium products to make extraordinary gaming experiences achievable and fun.
update
they're going to send a new riser after all which they should have done in the first place
They would send a gen 3 riser, the cheap fucks
I went ahead and replaced the screws with nylon ones for now.
Looks like they issued a recall now.
I'm not going to bother but just FYI for others with the case
I'm not going to bother but just FYI for others with the case
