Showing up at Newegg unannounced to do a video in their parking lot about how they won't talk to you and then flying back would push this in to clickbait territory. I don't see any other outcome from the stunt really
Why would that be clickbait territory? Did he not get scammed or encounter gross incompetence? Aren't seemingly many other customers?
So then, don't play on the large corporation's side and let them do as they like. Go for that filmed interview at their headquarters.
If they don't want to commit to an interview at all, that speaks for itself.
If they do an interview with some low-level PR guy, that does, too.
If they have someone that can actually reasonably explain how this is neither scam nor cross incompetence but a particularly unfortunate situation? Good for them. Sounds unlikely, but hey, if it's the case, so be it.
And well, if it is a systematic scam, to which they'll never directly confess, then at least admit to
some structural issues and give concrete goals to improve all that.
If all that's not possible, then fuck 'em?! It's great that their scummy practices cause a deserved fallout. Feels like some here want to feel bad for Newegg. Or the pearl-clutching about "someone should be fired for this". Of course, someone should be fired. If it was just a particularly incompetent RMA inspector then him/her. If it was a scummy manager, then that person. If it was systematic scamming from high up, then the CEO and whoever should get fired, hypothetically. What's the alternative, that a company can do no wrong to a degree where one mustn't even state that some general person should probably be fired for gross incompetence?
It's clear that Steve's saying that in the base case scenario, one or several employees fucked up so badly that they ought to be fired. Meanwhile, in a
worse-case scenario, cost-saving measures make it easy for overworked personnel to make such mistakes. And in the
worst-case scenario, it's company-mandated.
