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From my anecdotal experience, customer service from millennials is low quality

Do millennials give low quality customer service?

  • Yes

    Votes: 203 27.1%

  • No

    Votes: 547 72.9%
  • Total voters
    750
Microsoft

Microsoft

Banned
Oct 28, 2017
1,183
47.639318, -122.128373
Don't know what else I can say after that title. Us millennials seems to have this, "f this s, they don't pay me enough to deal with this". Which is understandable, but don't take it out on the customer? Older folk seem to do just fine honestly. No I'm not complaining, just passing on my observation. How are your experiences regarding this? Am I correct or am I wrong?
 
NinjaScooter

NinjaScooter

Member
Oct 25, 2017
54,123
This is not a generational thing at all. Shitty customer service has always existed, it's just usually at jobs you see younger people take.
 
RecRoulette

RecRoulette

One Winged Slayer
Member
Oct 25, 2017
26,044
With that attitude, maybe it's you.

The worst customer service experiences I've had are from older folks, anecdotes are fun
 
BDS

BDS

Banned
Oct 25, 2017
13,845
Are you talking about teenagers or adults? Because teenagers A) are not Millennials and B) have been lazy at their jobs throughout all of human history.
 
AliceAmber

AliceAmber

Drive-in Mutant
Administrator
May 2, 2018
6,669
People treat customer service workers like shit, and the pay is shit. I think in general most people are doing their best.
 
Ziltoidia 9

Ziltoidia 9

Member
Oct 25, 2017
6,141
A lot of time they don't even have real power to address the problem, and are just up shits creek because the employer is half assing it and the customer needs something address.
 

QuigleyMcShine

Member
Jan 29, 2018
9,388
Many millennials are in their late 30s. Before we go to far, you aren't someone who uses "millennial" as a synonym for "damned teenagers", are you?
 
NoblesseOblige

NoblesseOblige

Banned
Oct 25, 2017
3,231
I've never really had a shitty customer service experience, but maybe it's because I empathize with the shitty job and try to treat the person with respect.
 
DazzlerIE

DazzlerIE

Member
Oct 25, 2017
3,756
Have you been in a store in America recently? The customer service people are overbearing to the point I leave the store. I just want to be left alone
 

Deleted member 225

User requested account closure
Banned
Oct 25, 2017
1,658
How about people don't treat customer service people like garbage, no matter their age? Just because someone is young doesn't mean they need to put up with whatever people want.
 
Grifter

Grifter

Member
Oct 26, 2017
2,571
CS has dipped but these jobs are lower paid, lower trained, and more automated than ever to squeeze out every last drop of profit.
 
krae_man

krae_man

Master of Balan Wonderworld
Member
Oct 25, 2017
9,595
I don't think it's the workers fault. It's the companies fault for deciding that customer service isn't worth spending money on.

One of the main culprits is not paying good money to retain good staff so nobody gains any experience and passes it onto the new staff.

Customer service reps who don't know what to do if the thing you are complaining/asking about doesn't fit perfectly into a pre existing script annoy me greatly. But it's not their fault, they are not allowed to think critically and make a decision on their own.
 
PepsimanVsJoe

PepsimanVsJoe

Member
Oct 26, 2017
6,122
I don't really like people, and yet I've worked customer service for most of my life.

Shit doesn't make sense I tell you!
 
TyrantII

TyrantII

Member
Oct 25, 2017
3,365
Boston
Microsoft said:
Don't know what else I can say after that title. Us millennials seems to have this, "f this s, they don't pay me enough to deal with this". Which is understandable, but don't take it out on the customer? Older folk seem to do just fine honestly. No I'm not complaining, just passing on my observation. How are your experiences regarding this? Am I correct or am I wrong?
Click to expand...
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You get what you pay for. Also, most service employees are boomers / older, not millennials.
 
_ifigured

_ifigured

Member
Oct 29, 2017
2,301
thats why we should be realistic and tell young people there is a stronger likelihood they'll be filling frostees than becoming astronauts and lawyers.
 
BDS

BDS

Banned
Oct 25, 2017
13,845
ara said:
Better yet, I wonder how long we'll hear about those pesky millennials whenever people are talking about teenagers
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To be fair, the term "millennial" has never made sense. When you hear it, your first thought is "person born in the new millennium," which would be a teenager today. The fact that it's actually someone born in the 80s/90s is counterintuitive.
 
DJ_Lae

DJ_Lae

Member
Oct 27, 2017
6,860
Edmonton
I haven't noticed that. Not sure how much wages and training have to do with it, customer service has always seemed to be tied more to personality.

I will say that if I see someone complaining to or reaming out an employee, it's usually an older customer.
 
ara

ara

Member
Oct 26, 2017
13,001
BDS said:
To be fair, the term "millennial" has never made sense. When you hear it, your first thought is "person born in the new millennium," which would be a teenager today. The fact that it's actually someone born in the 80s/90s is counterintuitive.
Click to expand...
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That's definitely true
 
TheJackdog

TheJackdog

Member
Oct 27, 2017
1,644
from my experience if you pay people shit to do shit work they arent gonna put all their effort into it
 
SweetBellic

SweetBellic

Member
Oct 28, 2017
4,408
There's no correlation between generations and quality of customer servics. It's entirely a personality thing. Anecdotally, it's the opposite in my organization. Many of the older boomer employees DGAF.
 
Failburger

Failburger

Banned
Dec 3, 2018
2,455
Customer service is better then ever. Buy everything from my phone. Chat based help support. What are y'all complaining about?
 
GameShowPresident

GameShowPresident

Member
Mar 5, 2019
557
Thinking back to when I worked at retail as a teenager, it's likely that people confused my anxiety of dealing with dissatisfied customers with me not giving a shit.
 
ProstatePuncher

ProstatePuncher

Banned
Oct 28, 2017
5,800
"Service with a smile" expectations make me want to top myself, both when expected to give it and receiving it. I'm there for whatever I'm buying, not to get some sort of revelatory experience. As long as they fulfill the role and I get what I need, I'm good. Don't mind if they look neutral, sad or whatever. They're another human and have their own life to worry about and shouldn't be expected to completely turn that off for others sake. I'd expect others to give me the same courtesy.
 
Liquidsnake

Liquidsnake

Member
Oct 27, 2017
11,980
So many times during the course of my day I want to ask, when did you start hating your job so much that you present and service someone like this?

Pride in ones work is often a lost art.
 
Ferrio

Ferrio

Member
Oct 25, 2017
18,051
Microsoft said:
Don't know what else I can say after that title. Us millennials seems to have this, "f this s, they don't pay me enough to deal with this". Which is understandable, but don't take it out on the customer? Older folk seem to do just fine honestly. No I'm not complaining, just passing on my observation. How are your experiences regarding this? Am I correct or am I wrong?
Click to expand...
Click to shrink...

Millennials ARE older folks at this point. What age people are you talking about?
 
Thordinson

Thordinson

Member
Aug 1, 2018
17,914
BDS said:
To be fair, the term "millennial" has never made sense. When you hear it, your first thought is "person born in the new millennium," which would be a teenager today. The fact that it's actually someone born in the 80s/90s is counterintuitive.
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It refers to coming of age in during the new millennium. Like The Lost Generation is named so because they came back "lost" after WWI and The Greatest Generation because they came of age in WW2. As far as I can tell, it's often when people come of age.

Customer service is often bad because they aren't paid enough or treated well or even given agency to fix problems. It's not a generational thing.
 
Stranger Things

Stranger Things

Member
Oct 27, 2017
3,837
depends on the company values and recruitment

i've had the most amazing experiences with customer service at places like Chick-fil-A, In-N-Out and Whataburger. They hire the the best "millennial", most of them are very polite highschool and college students.
 
Quick

Quick

Member
Oct 25, 2017
2,664
I just got out of retail (again), and my experience with that is this: I'm not paid enough to take bullshit from people. I've made it clear to people when they cross a line with me, but I do it respectfully. I can't speak for others, but at the end of the day, companies (in terms of retail) today seem to care less about their customer-facing employees, shrinking staffing budgets, incentives, etc. that put a lot of strain on employees.

Not to say they're entitled to be jerks unwarranted, but it's far from being a generational thing.
 
Weiss

Weiss

User requested ban
Banned
Oct 25, 2017
64,265
Liquidsnake said:
So many times during the course of my day I want to ask, when did you start hating your job so much that you present and service someone like this?

Pride in ones work is often a lost art.
Click to expand...
Click to shrink...

Jobs maybe should be something we can find pride in, rather than being treated as an expendable resource.
 
astro

astro

Member
Oct 25, 2017
56,896
If everyone ou consider a millennial gives you bad services maybe check how you are approaching those you consider a melinial?
 

Deleted member 925

User requested account closure
Banned
Oct 25, 2017
3,711
Era loves to do this with the millennial tag line.

You're old and most likely also a millennial. Stop it.
 

Deleted member 225

User requested account closure
Banned
Oct 25, 2017
1,658
I've seen multiple naked homeless men working in customer service. Ass and penis and all. You try giving someone a smile when you just witnessed that shit.
 
PMS341

PMS341

Attempted to circumvent ban with alt-account
Banned
Oct 29, 2017
6,634
Working retail is basically just free mental abuse, so it's understandable that most people don't give a shit while they are there. Granted, this becomes much easier to avoid under good management with good coworkers that can help you ignore all the bullshit that comes with working full-time and still not being able to afford rent.
 
Robin

Robin

Restless Insomniac
Member
Oct 25, 2017
3,502
I've worked in customer service for years and have never observed this.

I was prepared to fire back with a "baby boomers are worse and entitled" but honestly that isn't even true either. All my coworkers across all age groups are largely giving the same amount of effort and quality, which is typically set by the amount of training received, the wage, and the work culture.
 
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