I take issue with a lot of inconsistencies and inconsistent characterization in Shadowbringers. Sorry.
I still think Heavensward is the most solid story out of all the expansions.
Interesting, would like to hear more about these issue you had with the story, but I won't derail the thread more.
There's definetly problems, but overall I think it's the strongest writing job SE has done in years (HS is great too) and at least we can agree it doesn't go full KH because 'Everybody knows you never go full Kingdom Hearts'