They're kinda leaving you no choice if they just expect you to eat the cost of a busted figure. You've more than done your due diligence imo. I'd see if your CC company can only reverse the charge of the one figure. If they can't then I'd have no qualms about doing a chargeback.Anyone in Figure era run into this issue. I ordered 3 Figures from 1999.co.jpy 2 arrived in fine condition but the other has a fair few issues face hanging off visible glue dents in the weapon. I messaged them and they said they were investigating. They asked for pics and now they arent replying the last message was on the 26th of January I have sent 5 more for updates since. They refuse to reply. I'm thinking of doing a chargeback but I dont want to cause the other figures were fine but this is a super shit situation.