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FF7R Butterfinger promo starts March 3rd - Buy up to ~16 dollars of candy bars to unlock DLC.
- Thread starter Arkeband
- Start date
Yeah, I passive aggressively posted a picture that circled and pointed arrows at all the info they needed. It's really dumb.
Yeah in my complaint I said all the things were there that were listed. All they've done is just said the same thing.
I guess I'll try taking another picture of the receipt on its own as a new submission. This is really really dumb.
Okay, bangles and belts. Does your armor and accessories change the appearance of your character model?
Based on the rules, you don't get dupes. They know what codes you already have (email address) and only send you the next one(s) you're owed.
Has anyone not received their follow up email after 3-5 days? I got the Tifa theme one but havent gotten the other yet
so do the bars purchased have to reference the promo?
if I'm just after the tifa theme and i buy 2 crunch bars & send a pic of my receipt, what are the chances i get my code with no hassle?
if I'm just after the tifa theme and i buy 2 crunch bars & send a pic of my receipt, what are the chances i get my code with no hassle?
Still waiting on DLC codes. Gonna guess these are all on hold with COVID19 dampering everything.
I did the same thing after my receipt got rejected the first time and it still got rejected the second time.
Stupid way to run a promotion, it would have been better if we scan barcodes with an app or if it were a code included on the inside of the wrapper.
I did exactly this. Highlighted the store information, date and time, and each purchase, and the number of items sold. After being rejected four fucking times, it was finally accepted. This promotion is the dumbest thing I've seen.
I sent my receipt the 2nd day of the promotion in the afternoon (think it was the 3rd) and still nothing since then lmao. Currently on the 8th business day, 6th business day after my Tifa was delivered.
Got 4 codes already and need to submit 1 more for whatever the last dlc one is. Almost free from my chocolate hell.
Probably hundreds of thousands of receipt submissions being manually handled by a small team of likely underpaid people whose management did not have the common sense or foresight to see this coming.
I have also not gotten anything other than the Tifa theme, first submitted on the 5th
EDIT: After my final receipt was approved, I got all 5 of my codes 1 hour later. Weird
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It's been 8 days since I got my blank Tifa code and that email still hasn't gotten a DLC email.
Good to hear that people are still getting all the DLCs though. Hopefully my 2nd email will get them some time over the weekend.
Good to hear that people are still getting all the DLCs though. Hopefully my 2nd email will get them some time over the weekend.
Okay as long as its not isolated. I imagine this promo probably was bigger than imagined. Given the games not even out yet its not a big deal but as launch day comes Ill probably begin reaching out.
Cool, denied. Why the fuck is this so stringent? It's a CVS receipt with 2 butterfinger front and center at the top.
Uh...I got the theme, but it's locked. Any idea why?
Edit: Nevermind, just had to restart my system. Dur.
Edit: Nevermind, just had to restart my system. Dur.
I've been watching this thread since the promotion started but wasn't able to post because I was waiting for my account to be approved. I just wanted to share my experience because I was also in the "blank code" boat and it was crazy trying to get anything from this promotion. I'm from Canada, but I purchased the bars from the states at the correct time and date. Here's how it went down for me up until the point that I got a working code (times have been rounded off):
March 3rd, 1:30pm: Submitted receipt that shows that 2 butterfingers were purchased after 12PM on March 3rd (no UPC or size on the receipt, just the words Butterfinger listed twice).
March 3rd, 1:40pm: Received e-mail thanking me for registering for the promotion.
March 4th, 5:30pm: Received e-mail saying my receipt was approved and here's a dynamic theme while I wait for my other codes, except the box was blank and just said "Redemption Code:" and nothing else.
March 4th, 6:20pm: Submitted a ticket on their customer support page detailing the issue of the blank code and including a screenshot of the e-mail in order to prove it.
March 7th, 12:00pm: Received e-mail with the subject "About your DLC code" that said "WE'RE SORRY Unfortunately we are out of DLC codes". Other than the message, the e-mail looked exactly like the "approved" e-mail including the background with Cloud that says "Your DLC is here!" which is incredibly ironic. I had no idea if this was meant to be a response to the ticket I submitted, a response to the other piece of DLC I was supposed to get or if this was an error since I'd never heard anyone else talk about this particular type of e-mail.
March 9th, 3:00pm: Still no direct response from prizelogic/butterfinger about my blank code, still no idea what the heck the "We're out of codes" e-mail was supposed to be about and at this point I had no idea where to go with this because the only other way to contact them was by phone which people had said was a dead end.
March 10th, 12:00am: Read that the blank codes could be an IP blocking issue and that someone had luck re-submitting their receipt with VPN enabled, so I closed everything, deleted cookies, booted up Windscribe to connect to a US VPN and started the whole thing from step 1 with a new e-mail and cropped version of my original receipt photo.
March 10th, 2:40am: Received an approved e-mail, this time with a visible dynamic theme code.
This was using outlook, which my original submissions used, so if anyone has this issue it's not your e-mail. If you're getting a blank code and then submitting a ticket and getting a "We're out of codes!" reply, it's their way of telling you "We saw your receipt was submitted from a foreign IP address so you aren't getting anything". They still have codes, they're just turning ineligible people away in a very weird and dishonest fashion (which I'm sure everyone's figured out by now, but yeah). I also received my midgar bangle code today, which also has a visible code. I really hope this helps those of you that have been having these issues. Don't give up! I almost did and I'm glad that I gave it one last try at the end.
March 3rd, 1:30pm: Submitted receipt that shows that 2 butterfingers were purchased after 12PM on March 3rd (no UPC or size on the receipt, just the words Butterfinger listed twice).
March 3rd, 1:40pm: Received e-mail thanking me for registering for the promotion.
March 4th, 5:30pm: Received e-mail saying my receipt was approved and here's a dynamic theme while I wait for my other codes, except the box was blank and just said "Redemption Code:" and nothing else.
March 4th, 6:20pm: Submitted a ticket on their customer support page detailing the issue of the blank code and including a screenshot of the e-mail in order to prove it.
March 7th, 12:00pm: Received e-mail with the subject "About your DLC code" that said "WE'RE SORRY Unfortunately we are out of DLC codes". Other than the message, the e-mail looked exactly like the "approved" e-mail including the background with Cloud that says "Your DLC is here!" which is incredibly ironic. I had no idea if this was meant to be a response to the ticket I submitted, a response to the other piece of DLC I was supposed to get or if this was an error since I'd never heard anyone else talk about this particular type of e-mail.
March 9th, 3:00pm: Still no direct response from prizelogic/butterfinger about my blank code, still no idea what the heck the "We're out of codes" e-mail was supposed to be about and at this point I had no idea where to go with this because the only other way to contact them was by phone which people had said was a dead end.
March 10th, 12:00am: Read that the blank codes could be an IP blocking issue and that someone had luck re-submitting their receipt with VPN enabled, so I closed everything, deleted cookies, booted up Windscribe to connect to a US VPN and started the whole thing from step 1 with a new e-mail and cropped version of my original receipt photo.
March 10th, 2:40am: Received an approved e-mail, this time with a visible dynamic theme code.
This was using outlook, which my original submissions used, so if anyone has this issue it's not your e-mail. If you're getting a blank code and then submitting a ticket and getting a "We're out of codes!" reply, it's their way of telling you "We saw your receipt was submitted from a foreign IP address so you aren't getting anything". They still have codes, they're just turning ineligible people away in a very weird and dishonest fashion (which I'm sure everyone's figured out by now, but yeah). I also received my midgar bangle code today, which also has a visible code. I really hope this helps those of you that have been having these issues. Don't give up! I almost did and I'm glad that I gave it one last try at the end.
Ooof that's a hell of a struggle. Pretty crazy.
Submitted another ticket. Time to wait and see.
To be fair, the rules clearly state you have to be in the US, so you don't have much ground to stand on by complaining about the process from outside of the US. But I'm glad you got it figured out.
I submitted a photograph of a digital receipt pulled up on my PC screen and got an acceptance notification perhaps an hour later. Very smooth.
Honestly I wasn't really complaining, I knew from the get-go that something could go wrong because I live in Canada, I was just massively confused throughout the process because their replies didn't match up with what I was seeing from others online. The timeline was more just to show what my personal experience was like and maybe give those that received blank codes an idea on how to get proper ones, whether they deserve them or not if they're outside the US. I still had to do my due diligence and go across the border to get a legitimate receipt, so I was willing to give the whole process a fair shot before throwing in the towel. Thankfully it worked out in the end.
Ah yeah sorry reading it again I don't get that complaining vibe anymore, shouldn't have called you out like that. I think I've seen others doing it so I just assumed. Anyways all good.
Hopefully this means I'll get my codes soon, since we submiited our second emails on the same day. Had nothing at 6PM yesterday, and I can't check it again until Monday.
Never did get an "Out of Stock" email from my day 1 submission.
Problem is, everybody IN the US using a standard VPN also got this same treatment.
Ha, I've had a blank code the first time I sent my receipt, contacted support, they never got back to me so I gave up and bought the code from someone.
But today I decided to do as Snapcakes said just to see if it works
Turned on my VPN, created a new email adress with the VPN enabled, cropped the same receipt I used the first time, re sent it using the new email adress, they sent me a Tifa theme code 3 hours later.
I guess I should've waited a little before buying it lol
But today I decided to do as Snapcakes said just to see if it works
Turned on my VPN, created a new email adress with the VPN enabled, cropped the same receipt I used the first time, re sent it using the new email adress, they sent me a Tifa theme code 3 hours later.
I guess I should've waited a little before buying it lol
So I got my Tifa code but the stuff I was more interested in, the dlc codes, have yet to be sent to me. I sent the picture of the receipt like a week ago (or maybe 6 days) and I think Tuesday is when I got my acceptance of the receipt.
gawd, they even accept digital receipts. But they refuse to accept my paper one 3 times in a row. This is so frustrating.
The only thing I can think of is making sure that the store information, candy bars, time, date and price are all clearly visible on the receipt and that the photo is taken on as plain a background as possible. Try cropping the photo so that only the receipt is visible just to be safe. Make sure the photo's not too big (Mine was almost 4k resolution when I took it so I resized it to 1000 height) and save it as PNG. When you upload it, make sure the preview isn't rotated (mine were and I had to edit them back to the correct orientation). If you follow all those steps and still get rejected then I honestly have no idea what could be wrong.
Yea, all the parameters for my submissions were fine. The only new thing I did this time was to crop the pic so it's just the receipt even tho i took it on a plain black surface on top of my laptop.
I might just buy the code if this gets rejected again. I just want the Tifa theme and be done with this.
Canadian here. I was able to get it to work after being sent a blank code by following the steps Snapcakes stated. Rocking the theme as we speak. Figured I'd let people know there IS a way.
kinda disappointed that the Kroger sale ended, I need to get another batch soon to get my sister a set of the codes
Got my Tifa theme on the 7th and still haven't received anything else. Hoping they arrive before the game at least.