Consumer complaints have been received across Europe, in France, Belgium, the Netherlands, Portugal, Italy, Norway, Slovakia, Slovenia and Greece. Consumers have expressed their dissatisfaction with a recurring technical problem withNintendo Switch controllers,commonly referred to as "Joy-Con Drift". This causes the games'characters to move without touching the controller, makingthe console unusable.
According to consumer testimonies, in 88%of cases, the game controllers broke within the first two years of use. On behalf ofconsumer groups in affected countries, BEUC has submitted a complaint to the European Commission and national consumer protection authoritiesfor premature obsolescence and misleading omissions of key consumer information (on the basis of the EU's Unfair Commercial Practices Directive).