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Finally. Hopefully, something comes out of this. There is no excuse for Nintendo to only offer repairs in some regions, they are fully aware of the problem that they refuse to fix.
I find it baffling that they'd be willing to damage their reputation like this. Just fix the damn things, eat the loss and make it back on some lazy Mario collection.
I don't know what can possibly come out of this. They'll probably get fined and ... I dunno beyond that.
The logistics of them having to fix properly 4 years of joycons across Europe, which could be over 30m devices in a worst case (numbers from my arse) sound infeasible compared to just taking a fine or whatever.
Isn't the problem basically that the slim size of the joycon and needing an analogue stick that fits the form factor has turned out to be a critical design flaw that can't easily be fixed? Even if they take the joycons and clear the dust out of them, that's still a very temporary solution.
The logistics of them having to fix properly 4 years of joycons across Europe, which could be over 30m devices in a worst case (numbers from my arse) sound infeasible compared to just taking a fine or whatever.
Isn't the problem basically that the slim size of the joycon and needing an analogue stick that fits the form factor has turned out to be a critical design flaw that can't easily be fixed? Even if they take the joycons and clear the dust out of them, that's still a very temporary solution.
"Critical design flaw" to me reads very much like Nintendo's problem.
Outside of a small fine? Nothing will come from this.
The fundamental problem is that they are trying to pack too much into too small a space. There is no technological solution available for this currently. The only "solution" is to make to Joycons bigger (which they can't do after the console has already been released; because it needs to fit into the current Switch model).
Put simply, Nintendo CAN'T fix this.
If they could've fixed it? They would've done so by now.
They will continue to ride this out until they release Switch 2 in 2023 (which will have larger & thicker detachable Joycons from the outset).
The fundamental problem is that they are trying to pack too much into too small a space. There is no technological solution available for this currently. The only "solution" is to make to Joycons bigger (which they can't do after the console has already been released; because it needs to fit into the current Switch model).
Put simply, Nintendo CAN'T fix this.
If they could've fixed it? They would've done so by now.
They will continue to ride this out until they release Switch 2 in 2023 (which will have larger & thicker detachable Joycons from the outset).
I think they already did fix them but they're holding the Joycon revisions for the Switch Pro.
If they can't fix it, Nintendo needs to stop selling them then.
This is great, the drifting issue is easily the worst thing about the Switch. I get so frustrated in certain games when I experience drifting, it's driving me crazy!
It's impossible to fix on a global scale so probably they'll get a fine and that's it.
They fixed mine with no issue, free of charge and quite fast actually. I didn't know they don't fix them in certain countries (Spaniard here)
They fixed mine with no issue, free of charge and quite fast actually. I didn't know they don't fix them in certain countries (Spaniard here)
OP
OP
They will have to keep replacing them for a decent period without charging the user.
Sure. Throw your entire business away and make yourself go bankrupt; because you have no other console product to fall back on. That sounds like a reasonable strategy!
They won't be able to fix it, but they could just give 5 years warranty on it at least. It's already been extended to 2 years over here, so why not add another few years. It won't fix the problem, but at least customers won't have to pay out the ass to get it fixed.
If this can't be fixed then this is Nintendo's problem to deal with. Nobody forced them to design them the way they did. Frankly, the amount they charge for them is absurd, given they can drift so easily and become useless. This is not a customer problem to deal with. Either redesign them, fix them, stop selling them or offer refunds. Extending the warranty is another way to solve this.
It's not their design, they can't fix them. If you pay attention, you see the same joysticks everywhere, it's an off the shelf part
They can, and should, redesign the joycons altogether, making them thicker if necessary.
Sounds like Nintendo's problem.
Either they start selling a functional product that isn't a scam, or they should stop selling the product.
The Vita doesn't have the same problem, so it's something to do with the clickable stick mechanism they're using. They've had enough warning by now that mechanism isn't good enough and needs a redesign, the problem is that instead of doing that and honouring repairs until they fix it (as Microsoft did with the 360) they're still sticking with the "bury our heads in the sand and blame the user - except in America" strategy.
This is a consumer complaint, if it's deemed valid a fine does nothing resolve it so that won't be the outcome. The only resolution I see happen then is Nintendo having to replace any broken joycons reported to them within the EU as the result. Feasibility is Nintendo's problem.
I'm not saying it's not Nintendos problem. I'm just saying there's not really an adequate solution.
You can't just stop selling the controllers for your goddamn console guys, come on.
Which they can't do without completely redesigning the Switch console itself... because they need to be able to attach to the console itself...
Finally! This shit product isn't fit for sale and has been on store shelves for far too long. Time for the EU to go medieval on Nintendo. I hope they get a massive, massive fine at the very least.
TFW you realise you're no longer part of the EU so any resolution won't apply to you. :(
It's definitely not unheard of. It's hard to say if it's as prevalent as the Joycons considering the disparity in terms of number produced.
It's definitely not unheard of. It's hard to say if it's as prevalent as the Joycons considering the disparity in terms of number produced.
I could swear that my Split-pad Pro attaches fine to my Switch and docks too without issues.
I very randomly use my Switch.. but I just bought Clubhouse Games: 51 Worldwide classics.
And this weekend I played some Darts.. I used the left Joycon (but forgot to disable the right one) and placed the Right one on the table.
While I played a game of darts it worked PERFECTLY..
BUT when I was in the menu, it started scrolling like crazy.. I could stop it by using the joycon, but it started moving like crazy by itself shortly after again every time I entered the menu in the game.
Is this what is called drift?
And this weekend I played some Darts.. I used the left Joycon (but forgot to disable the right one) and placed the Right one on the table.
While I played a game of darts it worked PERFECTLY..
BUT when I was in the menu, it started scrolling like crazy.. I could stop it by using the joycon, but it started moving like crazy by itself shortly after again every time I entered the menu in the game.
Is this what is called drift?
Deleted member 44122
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The joycon is one of the most overpriced pieces of shit ever. The stick isn't any good, there is no d-pad and it's not even reliable. I'm always amazed people are willing to buy extra sets of these things.
How is that true? Only the bit where it attaches needs to be the same thickness.
ok.. then I get the complaints... because that was BAD...
I have never experienced drift like this before.. I have had a Dualshock 4 drift in Fortnite (because my kids kept dropping the controller), but nothing like this.. and I have had consoles/pc´s since my very first Commodore 16..
The 'its because of the size' narrative sounds like some bullshit cooked up to excuse Nintendo's failure.
Hmm..in which countries listed in the OP are they not replacing them ? Thats obv. an issue if thats the case considering how the EU market works.
Either way, if they are offering free replacements in the US then they should extend that globally. No matter how much you spin this, it still doesn't look good for Nintendo with the way they handled this. Having free replacement only in some regions is pretty scummy.
EU has always been useful, especially about consumer protection.
