Mass layoffs coupled with record revenue, widespread complaints of insufficient profits, the rise of Games as a Service, MTX, and other continuous monetization models, etc, are part of what points to it. Record revenue on an explosively expanding userbase means fairly little in itself, the increase is natural as the potential audience size increases - what matters is the difference between that and the skyrocketing costs of game development, driven by ever-increasing demands on graphics fidelity and game scale. On top of that the increasing demands are also hitting developers themselves, as game development cycles slowly but surely lengthen because there's only so much crunch people can endure, necessitating even more funding to support the companies between releases. Conditions at major development teams worsen, as we see more and more reports of it. Several large games have already been driven to failure, due to various complications arising from shoehorning more unique genres into the more profitable monetization models, and from developer and management fatigue. AAA games are becoming too enormous to sustain themselves, game development is becoming too stressful on the developers and costs are starting to be shifted further onto consumers, and unless a paradigm shift happens that allows AAA games to cost less and be developed faster, the AAA gaming market might collapse. Just making customers pay more, and giving the publishers a little more money saved from omitting customer service features, won't do much more than delay the effect.