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Epic Games Store Places Additional Fees on Customers Using Certain Payment Methods

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Nzyme32

Nzyme32

Member
Oct 28, 2017
5,245
Alternative title - Epic Admits 12% not viable, needs to charge extra for payment methods

Rather than swallowing the cost of certain payment methods / processors as most stores will do, Epic has chosen to put the cost on consumers instead:





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Reading this thread really highlights how little thought has been made by Epic towards customers. Some payment methods are costly to implement / utilise, but are the primary means of choice in some countries. Epic's position is laughable - asking of such payment methods "why would you want to support it".
How about, because sometimes that's what customers want to use and is beneficial to them

They absolutely do not have to "pass those charges to consumers", a path most stores choose to take

Competition in this case alone, at least means you can avoid this through purchasing on Uplay (I think)
For "exclusive" games - good luck - no competition for pricing means you have no choice other than to pay extra or not buy at all.
 
Lashley

Lashley

<<Tag Here>>
Member
Oct 25, 2017
60,024
Competition is great, isn't it?

Just a shame Epic is losing, badly.
 
boontobias

boontobias

Avenger
Apr 14, 2018
9,546
Ubisofts true coup was to make you buy it on uplay to avoid Epics bullshit. It all makes sense now
 
BernardoOne

BernardoOne

Banned
Oct 25, 2017
10,289
This is also illegal according to European law
Can't wait for the dumbshits defenders to come here though.
 
GhostTrick

GhostTrick

Member
Oct 25, 2017
11,316
Competition is amazing when it comes to pass the cost onto customers.

This is why the whole "others are overcharging" "we can sustain at a 12% cut" is bullshit. Sure, you can do it, if you're skipping on features. If you're skipping on backend. If you're skipping and payment options.

Basically, as long as the customers takes the loss, it's sustainable.
 
BasilZero

BasilZero

Member
Oct 25, 2017
36,352
Omni
Is there even any benefit to customers from this store other than the fact some games can only be purchased from their store lol
 
oni-link

oni-link

tag reference no one gets
Member
Oct 25, 2017
16,032
UK
BernardoOne said:
This is also illegal according to European law
Can't wait for the dumbshits defenders to come here though.
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EA seem to be breaking EU law without suffering any consequences, so maybe Epic will go down that route

This is really shitty though, it's 100% a choice to pass that cost onto the customer
 

Deleted member 1849

User requested account closure
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Oct 25, 2017
6,986
As for the 12% thing. There are two outcomes:

Either 1 - 12% is unsustainable, and Epic are reducing costs as much as possible by not offering features and pushing payment processing fees onto consumers in the form of a surcharge to make it sustainable.

Or,

2 - 12% is sustainable, but they are trying to keep as much of their % cut as possible, which is likely comparable or higher to the amount Valve take per unit sale at this point once extra processing fees and free key generation is taken into account. With the added downside that consumers pay more to keep Epic's profit margins up.
 
dabri

dabri

Member
Nov 2, 2017
1,728
It's obvious Epic is flying by the seat of their pants on this. They should have had that convo outside of a public forum as it just makes them look foolish and unprepared.
When you are asking customers for their trust in handling your transaction and management of software, you need to NOT give the impression of lack of professionalism.
This was a stupid pr mistake for an issue that I'm sure will quickly and easily be fixed to match other competitors standards.
 
OP
OP
Nzyme32

Nzyme32

Member
Oct 28, 2017
5,245
Soundtrack2chaos said:
Two steps forward, one step back. On the bright side I have no intention of buying games from them anytime soon.
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Same, but Epic certainly have been making a wonderful case study on its failings towards customers vs every other store front

Shinjuku 4x4 said:
Gabe, is that you? Division 2 going to epics store and not steam says it all.
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Shitposting isn't helping your case. Uplay still sells the Division 2 (as it has for many years for all Ubi games). As with each "exclusive game" it's all timed exclusivity. All that means in an open market is extraordinarily poor competition on pricing (if there can be any at all)
 
GhostTrick

GhostTrick

Member
Oct 25, 2017
11,316
dabri said:
It's obvious Epic is flying by the seat of their pants on this. They should have had that convo outside of a public forum as it just makes them look foolish and unprepared.
When you are asking customers for their trust in handling your transaction and management of software, you need to NOT give the impression of lack of professionalism.
This was a stupid pr mistake for an issue that I'm sure will quickly and easily be fixed to match other competitors standards.
Click to expand...
Click to shrink...



Or it's rather telling of Epic's mindset about the whole thing. If they need to overcharge customers, that means that 12% cut isnt as sustainable as they claim it to be and that the difference compared to other stores will be passed onto the customer.
 
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