I should reword--not an established character as in from an existing franchise, but an established character as in one that has been repeatedly shown off in trailers with a specific design.
I'm not sure if "Why not address those?" is aimed at me or OP, but your post wasn't about Dark Souls 2 or graphical downgrades. Your post was about radically changing a character's design after repeatedly showing off. (Looking at your posts a little after this response, it seems you've taken back the comparison, which I think is a good thing lol. I wrote this bit before you posted them but got sidetracked, just fyi.)
That being said, the OP specifically
did address Dark Souls 2, too, on the
very first page of this topic. And the second. In a
specific response to you, no less. They
also addressed that there's a difference between generalized downgrades and
blatant lying about the content of a game.
Additionally, from what I'm reading, people
aren't saying "this stuff is always justified and we gotta be understanding and supportive 100% of the time." They're saying that maybe it's unhealthy that when we criticize something we dislike, a lot of the times, our instinct is immediate max-level fury.
If everything is at anger level 10 out of 10, if we resort to death threats over puddles or lighting or AI being tweaked, what are we supposed to do about actual major problems, firebomb a dev's office? (Dear god, nobody do that. That's an exaggerated statement to illustrate what I mean. JFC.)
They're saying that it's not as simple as "this is always justified, support the devs no matter what"; there are a million different elements that are involved in game dev, and oftentimes gamers try to boil it down to simple arguments like "the game devs lied" when there's way more to it than that.