It doesn't matter which ports. Front case ports, back straight into the motherboard, USB 2.0, USB 3.0, I've unplugged USB headers, disabled selective suspend in windows, as well as for each USB port manually. Doesn't matter. It is definitely some sort of grounding issue.
yeah silly me, it's just me being dumb, no issues here. thanks.
I don't have a mouse like that, nor do I use Windows so I didn't know the chime.
that would be a workaround, but also a 200$ workaround for a similar mouse and keyboard to my wired ones, and a workaround I shouldn't have to deal with in the first place if they would just refund me.
Well, I agree, but its better than a useless PC. I use one of the cheapest logitech combos and don't need anything better.
the wiring is fine, and as my OP states, I have sent it in for RMA already for this issue and they replaced the motherboard and RAM. I have also reseated and messed with all of the cables and USB headers in my extremely time consuming troubleshooting effotrts. I appreciate the help though!
Probably some 'tech support' that works only with their premade problem/solution algorithms. Truth is most people that buy pre built stuff dont understand shit about PCs and are very likely to call there with the most absurd (non)problems so they are better of having random dudes just reading their scripted solutions instead of having an actual person that understands PCs.
thanks it seems like you got my back on this lol.
Thanks! here is one of the reddit posts we put it on multiple subreddits, so you can click the username and find the other posts if you feel so inclined :)
it's not always cheaper guys. I built my own (which I'm now having issues with and may scrap, but that's another issue) and a year later got one for my wife and cyber power had one with better specs for the same price so i figured I'd save myself the hassle.
It is a logtiech G502, so it probably has a little bit of metal in the scroll wheel I think? Still super bizarre, and I've used this same mouse on multiple machines for years and never had this problem. Even had one die on me after a couple years (the toggle on the wheel lock got wonky) and I bought another one because I loved it so much. Have used the newest one on my other computer as well, no issues
It is a Deepcool Matrexx 55 RGB ATX mid tower. The outlet is grounded, and just to be sure I tried it on another outlet in another room, same issue. I have two other PC's in the same house (a gtx980 buiild, and a gtx 780 buiild) and they do not exhibit this issue.
exactly. We have both built PC's before, but the Holiday sale on cyberpower priced this out as about the same price (maybe even cheaper) and it came with some extra freebies. Just seemed like a good deal and we both work with computers at work everyday and wanted something plug and play. Lesson learned I guess lol
I could do that with my old build, but I'm currently using it in my recording studio and don't really want to mess with much (all my plug-ins for Ableton, etc if something fucks up) I also don't want to introduce my good PC parts into this machine that has obvious electrical issues and potentially fry them. I swapped my 980 into this machine to diagnose the RTX2070 super that fried in this machine originally 2 days after I got it (in January LOL) but I am hesitant to introduce other components now to this faulty system.
That's kind of the unknown with troubleshooting though. It might not take any time, or it might take a bunch. And the result of the troubleshooting might still be 'something's broken.'
right. Another poster in this thread seemed to be ragging on me because I had a PC issue two years ago (random BSOD crashes, it turned out to be solved by reseating the ram, thank god, so now I know to do that first lol) But over the past 2 years I've learned a lot and am pretty well versed in troubleshooting. Have already spent hours trying to solve this problem and now I'm at "something's broken" and I have no ability to RMA indivudal parts to the manufacturer, and am at the mercy of an entire machine RMA to a company who already told me they don't believe me that I am having a problem.
Would it be possible for you to bring the rig to a friend's house -and- use a different power cable and power strip?
The thing about that is, if those were the issues, wouldn't this same problem manifest in the two other gaming PC's I own that I have hooked up to the exact same set-up to confirm the problem exists only in the cyberpower machine? This is all sound advice, don't get me wrong, but I have two other gaming rigs that I cannot replicate this issue on.
exactly. If there are build/component issues, so be it. That's fine. My problem is, at this point they are treating me like an idiot and refusing me a refund for a PC I ordered 4 months ago that still doesn't work. and they outright said they can't replicate the issue, so if I send it in for ANOTHER rma (the 3rd RMA) by the time I get it back it will have been 5 months (or more) and I will likely receive the machine back with the same issues. Half a year, $2000 dollars, and a PC that still has electrical problems because the reps want to mansplain to me how windows selective suspend USB works, is not acceptable.
yeah, I posted a bunch on reddit, and emailed ALL of their support emails with the issue, the video of it happening, my experience, etc. If they still blow me off when they respond to the support email, I will blast them on twitter as a last resort. I don't want to get anybody in trouble, I know everyone is having a hard time with how crazy the world is right now. Honestly I just want my $1700 back so I can build the computer myself. the machine was bought on December 27th as a rig to play Doom Eternal and Resident Evil 3 on specifically, and that's not really happening now. I assumed there would be more than enough time.Yeah that's why I said he should get this in writing, if he calls them they can just lie. But if he has emails of everything they won't be able to weasel their way out so easily, and he has better chances if he wants to pursue legal action.
Edit: Might be even better to contact them via social media, for example Twitter. Companies are often much more responsive / friendly when the issue is public
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You clearly underestimate the potential time taken troubleshooting a pre-built, as demonstrated here.
Jesus. This whole thread is spooping me on my prebuilt alienware
thank you for your understanding. Yeah I just want to warn people too. I saw a lot of scaremongering posts about this company but you know, the negative reviews get the most amplification and such. I wasn't mad at all with the first two RMA's. Shit happens, it's fine. Honestly if they would have offered me a refund today it would have been all good. Them bascially calling me a liar, refusing to elevate me, refusing to give me a name of a supervisor, and then telling me they couldn't help me is what got me mad now. Bad luck happens, components are bad, etc. That's all fine, the world's not perfect, I'm pretty reasonable. I just wanted to have a nice PC for a nice late Xmas present and now it seems like that can't even happen we will have to take this machine to an independent repair shop or something.
