The worlds weirdest issue (sound on and look at the mouse light)
UPDATE: I finally convinced then to give me a full refund so I can just build the PC myself.
For xmas, my boyfriend wanted a new PC, so I gave him some cash and he picked out what he wanted.(He deserves it times a billion.) He found a deal on CyberPower where they prebuilt the PC, and while we are both technically saavy and I have built my own PC before, having it prebuilt with custom parts seemed convenient so we gave it a shot.
We ordered around xmas, and PC arrived Jan. 22nd. Worked fine initially, then after 2 days, black screen, no graphic output. I popped my graphics card in and it worked fine, we RMAd the PC per their request because they wanted to test all the components . Fair enough, we shipped it out on the 27th after some back and forth about a return label after the 48 hour waiting period, so we shipped it as soon as possible.
We received it back February 18th, they had replaced the GPU and confirmed that there were no other issues. Bad components happen, no problems, they had been pleasant and helpful, we were patient and understanding. No big deal.
Right away we noticed that when you touch the mouse, it would disconnect the mouse and the keyboard, and reset all the DPI settings and RGB setting for the mouse and keyboards. We tested the mouse and keyboard with 2 different PCs in the same spot, yes, we are silly gamers with too many PCs, I know, but very convenient for troubleshooting. We tried a half a dozen different peripherals, they all lost power when touched. Confirming that this was only on the CyberPower built rig. I wasn't hazarding my own components to troubleshoot anymore after I saw peripherals popping on and off like christmas lights.
We called on the 20th which they are denying but we have the phone records to prove it. They brushed the issue off but after talking to my friend who is an electrical engineer it was clear that there was some electrical issues with the PC and it has already fried one component. They advised us to wear slippers to resolve the issue...ok guys.
We called again after a few days of the issue going on, because honestly it is incredibly annoying to have to redo all your mouse and keyboard settings every other time you physically touch it and since clearly something electrical was going on, we didn't want more cooked GPUs, even with a year warranty.
So we sent back on the March 2nd (Got the label on Friday 28th, they are claiming we didn't report the issue soon enough, but our call logs and the tell a different story. )
We recieved it back March 28th, Friday. It still had the exact same problems. They said they replaced the motherboard and the ram, we confirmed because we took a pic of the serial numbers and the ram was a different type entirely.
We called today and talked to "Eddie." I don't know if he was having a bad day, but he wasn't on par with the previous techs we spoke with, he refused to believe we were having an issue, said it worked fine there, so we asked for a refund. He said since we failed to report the issue within 7 days (we did and you recommended **slippers** but ok.) That a refund wouldn't be possible. I asked for a higher up, he refused, and he refused to give us a name of a supervisor to reference in our email to the dispute center. Okey dokey. Guess we'll call back???
Great. So we are stuck with an electrical mess and out almost 2 grand, 4 months later. Honestly my boyfriend just wants a working PC to play Doom Eternal on but I guess that's too much to ask, and I feel like a shithead because he got me something awesome that I love and his gift has been an expensive bust
If not any advice for getting our money back? They said we can email their dispute department but I feel like we are really getting shafted here.
TLDR; CyberPower PC will take $2000 of your money and make your boyfriend super sad. :(
UPDATE: I finally convinced then to give me a full refund so I can just build the PC myself.
For xmas, my boyfriend wanted a new PC, so I gave him some cash and he picked out what he wanted.(He deserves it times a billion.) He found a deal on CyberPower where they prebuilt the PC, and while we are both technically saavy and I have built my own PC before, having it prebuilt with custom parts seemed convenient so we gave it a shot.
We ordered around xmas, and PC arrived Jan. 22nd. Worked fine initially, then after 2 days, black screen, no graphic output. I popped my graphics card in and it worked fine, we RMAd the PC per their request because they wanted to test all the components . Fair enough, we shipped it out on the 27th after some back and forth about a return label after the 48 hour waiting period, so we shipped it as soon as possible.
We received it back February 18th, they had replaced the GPU and confirmed that there were no other issues. Bad components happen, no problems, they had been pleasant and helpful, we were patient and understanding. No big deal.
Right away we noticed that when you touch the mouse, it would disconnect the mouse and the keyboard, and reset all the DPI settings and RGB setting for the mouse and keyboards. We tested the mouse and keyboard with 2 different PCs in the same spot, yes, we are silly gamers with too many PCs, I know, but very convenient for troubleshooting. We tried a half a dozen different peripherals, they all lost power when touched. Confirming that this was only on the CyberPower built rig. I wasn't hazarding my own components to troubleshoot anymore after I saw peripherals popping on and off like christmas lights.
We called on the 20th which they are denying but we have the phone records to prove it. They brushed the issue off but after talking to my friend who is an electrical engineer it was clear that there was some electrical issues with the PC and it has already fried one component. They advised us to wear slippers to resolve the issue...ok guys.
We called again after a few days of the issue going on, because honestly it is incredibly annoying to have to redo all your mouse and keyboard settings every other time you physically touch it and since clearly something electrical was going on, we didn't want more cooked GPUs, even with a year warranty.
So we sent back on the March 2nd (Got the label on Friday 28th, they are claiming we didn't report the issue soon enough, but our call logs and the tell a different story. )
We recieved it back March 28th, Friday. It still had the exact same problems. They said they replaced the motherboard and the ram, we confirmed because we took a pic of the serial numbers and the ram was a different type entirely.
We called today and talked to "Eddie." I don't know if he was having a bad day, but he wasn't on par with the previous techs we spoke with, he refused to believe we were having an issue, said it worked fine there, so we asked for a refund. He said since we failed to report the issue within 7 days (we did and you recommended **slippers** but ok.) That a refund wouldn't be possible. I asked for a higher up, he refused, and he refused to give us a name of a supervisor to reference in our email to the dispute center. Okey dokey. Guess we'll call back???
Great. So we are stuck with an electrical mess and out almost 2 grand, 4 months later. Honestly my boyfriend just wants a working PC to play Doom Eternal on but I guess that's too much to ask, and I feel like a shithead because he got me something awesome that I love and his gift has been an expensive bust
If not any advice for getting our money back? They said we can email their dispute department but I feel like we are really getting shafted here.
TLDR; CyberPower PC will take $2000 of your money and make your boyfriend super sad. :(
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