Here in México, Domino's Pizza still has the 30 minutes warranty. Now, I normally do not ask for a free order if it takes a little bit more time, because I know how stressful the job of a delivery person is, specially in COVID times.
When my order takes 35, 45, 60 minutes, that's OK. I don't usually claim the warranty.
But... Over 1 hour? It's been 1 hour and 10 minutes since I ordered online. The order is probably going to arrive cold.
Keep in my mind that I didn't use Uber Eats or similar apps. I used the official Domino's Pizza app.
What would you guys do?
When my order takes 35, 45, 60 minutes, that's OK. I don't usually claim the warranty.
But... Over 1 hour? It's been 1 hour and 10 minutes since I ordered online. The order is probably going to arrive cold.
Keep in my mind that I didn't use Uber Eats or similar apps. I used the official Domino's Pizza app.
What would you guys do?