See, when I think "normal", I just think the status quo that's been going on my whole life of our government doing things at the behest of the 1%, corporations, and their lobbies. That's normal to me. Not "doing their job right". When I think normal in the government, I think corruption, and the Democrats are completely entwined in this. There's a whole lot of people who think of that as normal when it comes to the US government and they thought of it long, long before Trump was ever a thing. We run in very different circles, but I've never seen people on the lower end have much faith in the government in general. Many people just view it as inherently incompetent.
As for what else to call it? I don't really know. Maybe we really can't pin it down to one single word like that. It's probably bad to do so with the situation we're dealing with. Yeah, these past few years have been exhausting, but the fight isn't going to end just with Trump not being re-elected. We gotta keep having conversations, even about filling positions that you wouldn't know without a wiki, to make sure we're going to keep on the right track.
Sorry if that's not what you were looking for for wording there. I just want people who will do their jobs in the government, for the people, like they're supposed to, without the influence of money and power. Maybe eventually that can become normal.