-
Ever wanted an RSS feed of all your favorite gaming news sites? Go check out our new Gaming Headlines feed! Read more about it here.
-
We have made minor adjustments to how the search bar works on ResetEra. You can read about the changes here.
Community Manager for EA's NHL/UFC series shares some of the tamer messages he's gotten from players
- Thread starter Captain of Outer Space
- Start date
Gamers can be such negative pieces of shit as far as consumers go. I look at other live Sports as comparable to the kind of fans that populate their enthusiast community. It's gross, pathetic, and beyond unacceptable. People do it on message boards as well, here even, but to a lesser, tamer extent but still toxic negativity. This is a hobby I don't understand this kind of behavior for an opt-in luxury of a hobby. So embarrassing.
I can confirm from first-hand experience that hate messages are common for community managers. It really, really sucks.
Hope one day we get AI so good to do harassment filter perfectly, because no human being deserves to go through that, but is also clear that harassment will never stop.
These messages are absolutely insane. All because the guy's a CM for some sports games. What the hell.
Thank god for the /s . lol. I almost thought I'd have to dog walk someone.
Honestly, it really sucks. This portion of the gaming community has such a loud voice. I would never take a job in PR for a gaming company. Seems like all you deal with are entitled consumers (compared to other industries).
And what these people don't realize (aside from how hurtful and insane they are - I truly believe they would never say t his in person) is that there are genuine complaints about those franchises that get tossed aside because of the shit they spew.
And what these people don't realize (aside from how hurtful and insane they are - I truly believe they would never say t his in person) is that there are genuine complaints about those franchises that get tossed aside because of the shit they spew.
Shit like this is fucking awful. Can't even imagine having a real name and face on display for a community and how uneasy that must feel. I'm involved with community management but fortunately it's nameless and faceless, but that still doesn't stop the anxiety from abuse and hate.
It is not just sports games. Blizzard (and yeah there are tons of issues right now on all fronts of their IP) developers and CM are being trashed and talked to in the same virulent manner. They also cannibalize/turn on their fellow Blizzard game playing peers for saying or piping in to say "I'm having fun. The game has issues but I overall enjoy my time and see value for myself". It's just as bad and just as unnecessary. I believe you don't have to be mean spirited and vindictive to write up constructive good faith pleas for change. Such ineffectual hateful losers.
Anyone know what actually happens with these "workplace safety reports":
Do companies evaluate these things and then take legal action?
Do companies evaluate these things and then take legal action?
Something EA-related being hated upon? Huh. Imagine the comments being thrown towards Sergey of Epic's store.
This is unacceptable, btw. People who play games seriously need to cool down or something, some of the stuff I've read in this forum is borderline psychotic.
In at least one case I know of, people had to work with US law enforcement, because one person was threatened that the next time they are in LA to visit DICE LA, the DICE LA offices would be under serious danger. I'm putting things mildly here, as I can't go into more details.
That's horrendous. The gaming community has to start policing ourselves more and shutting down unstable characters like this. It shouldn't just be the responsibility of devs or other employees to have to deal with this kind of bullshit without community support. A lot of big Gaming YouTubers encourage this type of behavior because it gets dem those clicks (populism in gaming) and they need to be called out for not stewarding their fans towards sanity and reasonable/mature ways to express their displeasure be it unsavory business move or a disappointing release. Anyone who makes death threats about games shouldn't be considered a gamer so much as someone deserving of being 5150'd at the least.
Tyler's a good dude, worked his way up through the ranks to get this gig. It's fucking bullshit the way he's treated. I know the tools on Reddit freaked out at him over something menial too, and he had to stop going on there for a while.
OP
OP
Yeah, it reminds me about articles I've read about the real people that Youtube and others hire to do manual moderating of some of the extreme content that gets flagged or reported to them. The mental toll it takes on them forces YT to take them off maybe six months later at best and I imagine being CM at a big company is comparably awful when it gets this personal, versus just comments to company social media accounts.
Well, he even addresses that with his talk of thick skin not even helping. Then there's the matter of people calling his work and personal cell number.
I cancelled my Twitter account over the company's failure to respond and act on this vile behavior that targets anyone, not just in the video game industry. Whatever they're doing, and from the outside it doesn't seem like much, is clearly not addressing the matter.
