ASUS issues warning to ROG Strix RX 5700/5700XT users
Existing owners can upgrade their cards with new mounting hardware.
www.overclock3d.net
ASUS has released a notice to its ROG Strix Radeon RX 5700/5700XT users to confirm that some of their users have been experiencing thermal issues with their graphics cards; and that they have uncovered the root cause of the problem.
In their notice, ASUS claims that their ROG Strix RX 5700 series graphics cards were designed to conform with AMD's design standards, which claim that GPU coolers should use a mounting pressure of 30-40 PSI to ensure reliability. After extended R&D testing, ASUS has found that this mounting pressure is too low for some of their graphics cards.
To address this issue, ASUS has increased the mounting pressure of all January 2020 or newer ROG Strix 5700 series graphics cards to around 60 PSI through the use of new mounting hardware. This design change has improved the heat transfer capabilities of their Radeon new RX 5700 series graphics cards.
ASUS has confirmed that this mounting hardware is currently being shipped to the company's service centers, and that in March 2020, users of older ROG Strix RX 5700 series graphics cards will be able to send their GPUs in for a free mounting screws upgrade. ASUS has stated that the ongoing effects of Coronavirus (COVID-19) may delay the shipments of these mounting screws to some ASUS service centers.