The fuck. I thought this would be something that happens within minutes! That dispatcher needs jail time.
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Arkansas woman drowns on phone with 911
- Thread starter Lundren
- Start date
That's considered the best course of action.
Abridged:
With being an asshole?
That's a fireable offense but not necessarily a criminal one. And she was already leaving.
From the linked article, she doesn't appear to have been negligent, since she still did her job and routed first responders to the trapped woman. They however were unable to safely reach her through the floodwaters and so she drowned. Unless she failed to pass along information that would have led to a different response that might have saved the woman she wasn't being negligent, just a dick.
I can't tell from the story if the dispatcher was merely rude or if she neglected to send help. How long from the start of the call did it take til the help was sent?
If the dispatcher did her job and was just rude about it then maybe she should be fired but I'm not going to personally hold her in contempt. If she just did nothing while the woman was drowning then it seems like she should be held fully accountable.
If the dispatcher did her job and was just rude about it then maybe she should be fired but I'm not going to personally hold her in contempt. If she just did nothing while the woman was drowning then it seems like she should be held fully accountable.
OP
OP
That is information that the dispatcher should have given rather than ¯\_(ツ)_/¯
User Warned: Inappropriate Commentary
That dispatcher deserves a few punches to the dome. Fucking hate people like that. Worthless.
People keep saying the dispatcher should be charged but she did have first responders on scene in 12 minutes. It took them over an hour to actually get to her it seems.
Dude, that fucking hurt to hear. Nearly in tears over that call. How fucking callous, and uncaring. She's apologizing to you over not seeing water, and you're telling her this is a teachable moment, while she slowly faces her own mortality? This is your fucking job, and now someone is dead. Shit like this really makes me give up on humanity. We are just fucked man.
Wouldn't that type of behavior possibly fall under some form of harassment? Just seems crazy how she's mentally torturing an individual, but too bad, she quit her job and has the blue line there.
OP
OP
This is exactly my take on this. I don't care how legal what the dispatcher did was. I care that we allowed someone like that in charge of talking to people in terrible circumstances.
I really want to hear the entire call in context to know if she gave her the escape instructions or not.
Read the link I posted above. It depends on water levels, so again, context is important. Typically the first instruction is: GET OUT.
Which is here:
And here's the relevant information:
I'm not entirely sure if that fits this particular scenario*, but at least it's something.
edit; *If she was on the phone for half an hour, it doesn't.
Oh well, thanks anyway. Back to the drawing board!
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Yes, I've had who friend who was a dispatcher. You lose your Emotions and empathy quite quickly dealing with these types of situations.
Pretty certain that would be a gross misapplication of law. The dispatcher did what she was required to, she just wasn't nice about it. Which is terrible, but not at all criminal.
OP
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Another thing that I read was that Stevens thought she was in a parking lot, when she was actually in a creek. The dispatcher didn't ping her cellphone for her exact location until 25 minutes into the call. The responders reached the wrong location in 12 minutes.
That's why I want to hear the whole call. I want to know what she did at the very beginning. Did she have a chance to get out? Was the vehicle already surrounded by water? This is crucial information. The attitude is problematic, but did she tell her what she needed to do?
I hope that POS dispatcher she can hear that poor woman every day of her life forever. She was in a position to help her remain calm and maybe conserve some oxygen, or even just for comfort on last moments, and her pettiness got the best of her.
The drowning woman said she was sorry multiple times! that is heartbreaking.
The drowning woman said she was sorry multiple times! that is heartbreaking.
Yo that dispatcher should not have a job anymore. I know a lot of people call emergency services for stupid reasons and I know that sometimes people of their own volition get themselves into dumb situations but dispatchers should always treat calls seriously. Fuck off.
The dispatcher is an asshole and thankfullu is no longer in that line of work but I'd prefer we don't come up with more bullshit reasons to put people in jail.
Uh... Plenty of jobs have a last day. 2 week notice is pretty normal.
Because she gave two weeks notice? Which is fairly standard? Why would an employer just assume that anyone who hands in their two weeks notice is going to tank it on their last day?
Extremely unprofessional and downright vile.
The last thing the woman had to hear was that dispatchers condescending lecture.
The last thing the woman had to hear was that dispatchers condescending lecture.
Heartbreaking listening to that call. I hope karma comes back on that dispatcher. What a fucking piece of human shit
Here's a job that absolutely needs to be
automated via AI. Get bias and error out of this ASAP
Some company is doing this right now I'm sure for it.
automated via AI. Get bias and error out of this ASAP
Some company is doing this right now I'm sure for it.
My guess is as a 911 operator you get pretty numb to panicked people because you literally deal with it all day. I bet operators snap fairly often.
That is a TERRIBLE idea. You need to be able to adapt on the fly on in split-second hair trigger situations.
I guess.. this is fair.
Edit: also not a comp scientist so only have a fleeting grasp of how effective AI is or can be. My b.
I imagine this is the case. It is unfortunate she chose to act the way she did, but I can only imagine what working in a dispatch position does to somebody's emotional stability. In this specific instance, we're talking about you listening to somebody die and having a rough idea if they're going to make it or if first responders will be too late.
Read the article. It says first-responders arrived in 12 minutes but it took them an hour to reach her (Presumably due to the floodwaters).
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They went to the wrong location at first because the dispatcher waited half an hour before she pinged the woman's cell phone gps.