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Nome

Designer / Self-requested ban
Banned
Oct 27, 2017
3,312
NYC
Don't have her name to hand, but she worked on Wildstar and SWTOR as a monetization lead and was hired by ESO/ZOS for the same role. She got a lot of flak from the playerbase when loot boxes were added to ESO after her hiring (something SWTOR had used to generate masses of income).

Here's the kind of job listing companies post for it. It isn't devs and producers experimenting themselves in these cases, but specific monetization departments separate from the game dev team: https://www.gamasutra.com/view/news...os_is_hiring_an_ESO_Monetization_Designer.php
These aren't psychologists. I've never disputed that game companies hire monetization specialists. I've disputed that they hire psychologists (people with an advanced degree in psychology) to work on monetization in a capacity that involves utilizing their academic background and knowledge.

Real-world monetization teams comprise designers, product managers, and data analysts. These are generally people with a business or finance background.
 

Wamb0wneD

Banned
Oct 26, 2017
18,735
What was the question? You want me to specifically define harassment and what qualifies as harassment? I don't know how. Certainly any personal attacks. If you show me an example of behavior I'll tell you whether I consider it harassment.
After some searching (the subreddit is tamer than I expected honestly. Lot's of people agreeing with the devs, a lot of "gets popcorn" posts.. You should visit it if you have the itme, I don't see how it's some giant field of toxicity honestly)

"Legitimately can't believe these guys heads are so far up their own ass they're blaming players for being freeloaders instead of looking at their crazy terrible price points."

This is the worst I could find for the moment. But I'm bad with Reddit so maybe I just suck at searching there.
 

Dekuman

Member
Oct 27, 2017
19,026
Anyone who doesn't pay anything in an F2P game is a freeloader. I seriously do not see any reason it should be taken negatively. Freeloaders are just as important as the rest because it's good to have a large community and pool of players.

Then you don't understand the definition of the term
They're not freeloading in that case. As they contribute to the vibrancy of the community and is essentially the mass audience the whales spend to show off to.

The term was used specifically to imply people who don't spend anything have no right to complain because the implication is, they have no stake. It's pretty demeaning to the community. There's no need to defend that point tbh
 

Deleted member 56306

User-requested account closure
Banned
Apr 26, 2019
2,383
I don't want to start crossthread drama and pointing specific people out to antagonize them is bannable. Let's just say there are some people who defended Respawn's pricing model when this first blew up and are now taking this as an opportunity to call gamers trash and entitled. And they totally not also mean the people who share the same opinion about the issue as the people that happen to harass Respawn.

That's fair, I just haven't seen a lot of people trying to silence dissent is all. Like the closest thing I'm seeing is asking people not to attack devs.
 

Wamb0wneD

Banned
Oct 26, 2017
18,735
That's fair, I just haven't seen a lot of people trying to silence dissent is all. Like the closest thing I'm seeing is asking people not to attack devs.
If you continue to liken the points someone is making to the ones the people harassing the devs are making, sooner or later they'll stop making these points. That's all there is to it.
 

samred

Amico fun conversationalist
Member
Nov 4, 2017
2,584
Seattle, WA
The thing that stands out for me as I look at the whole Reddit thread, including the poisonous, personal-attack BS from certain users and the uncouth developer replies:

When you're in bad dating relationships over and over, and you grab a drink with friends, you might start calling your exes poisonous and awful and the worst. And then a brief moment of sober realization washes over you: huh, I sure seem to be attracting the same sort of poisonous relationship over and over.

Maybe making and marketing an f2p game is the same thing as that.
 

Darkstorne

Member
Oct 26, 2017
6,812
England
These aren't psychologists. I've never disputed that game companies hire monetization specialists. I've disputed that they hire psychologists (people with an advanced degree in psychology) to work on monetization in a capacity that involves utilizing their academic background and knowledge.

Real-world monetization teams comprise designers, product managers, and data analysts. These are generally people with a business or finance background.
And as someone else already said, whether or not they have PhDs in psychology specifically, they definitely use the same tricks. We all know how much time goes into making loot boxes have the right sound when opened, a great flash of colour and lights, and animate even before opening to build suspense. Even Skinner box odds for maximum repeat sales with minimum rewards. It's the same tricks that go into gambling machines to keep people hooked, and the same tricks that went into Destiny's loot system. No psychologists? Okay, but lots of physchology designed to monetize the playerbase susceptible to it as much as possible.
 

Jobbs

Banned
Oct 25, 2017
5,639
After some searching (the subreddit is tamer than I expected honestly. Lot's of people agreeing with the devs, a lot of "gets popcorn" posts.. You should visit it if you have the itme, I don't see how it's some giant field of toxicity honestly)

"Legitimately can't believe these guys heads are so far up their own ass they're blaming players for being freeloaders instead of looking at their crazy terrible price points."

This is the worst I could find for the moment. But I'm bad with Reddit so maybe I just suck at searching there.

Right, but all that is beside the point. If you are having a polite discussion the developer never called you an asshat to begin with. What the developer said was "temper tantrums, personal attacks, and vitriolic threads". *Those* people are asshats. I have no doubt they've been on the receiving end of that, and I agree with him that those people are asshats.

Also just as a random thought, Respawn developers by and large aren't the ones setting prices for cosmetic items. They're just working on the game (and doing a damn fine job). I happen to play Apex now and then, and the game is a lot of fun - for free - whether you want to buy the $20 skins or not. I personally would never pay that for a skin, but I don't feel wounded by it existing. I just wouldn't buy it. I think gun skins should be in the $3 - $5 range, and people skins should be in the $10 range... And that's the most I'd ever be tempted to pay in any game. I won't pay $20, but it doesn't really hurt me because I can't see my character when I play the game anyway. It's an FPS. :)
 
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Zem

Member
Oct 25, 2017
4,969
United Kingdom
Anyone offended by those posts from the dev and CM has incredibly thin skin, that was tame as hell. That first guy was a prick and deserved the reply he got.
 

Cipherr

Member
Oct 26, 2017
13,422

The only lie there I can find is where he said "I remember when gamers treated developers with respect".

Lol, I don't. I really don't. But maybe he's older than me or something and things were different in the 70s or something.

But I mean, he also has to know, that true or not, gamers are a group that absolutely goes kerosene tier when called out on their bullshit often times too.
 

ShutterMunster

Art Manager
Verified
Oct 27, 2017
2,446
#NoLiesDetected

A lot of responses I read on here make me question if I want to continue working in this business. Disrespect is at an all-time high.
 

Zonal Hertz

Banned
Jun 13, 2018
1,079
I don't get it...if the skin is too expensive just don't buy it?

I've not spent a dime on apex and have probably played like 25 hours? I don't see the problem. So glad skins mean nothing to me unless it's a game that's worth it and I think the pricing is fair.
 

RedSparrows

Prophet of Regret
Member
Feb 22, 2019
6,473
Irrespective of dev/publisher deviousness, no lies detected. So many gamers sound like entitled dickheads on Reddit (and here tbh: how much casually thrown-out caustic bullshit is spewed by kids over fucking nothing?)
 

Deleted member 22750

Oct 28, 2017
13,267
I don't get it...if the skin is too expensive just don't buy it?

I've not spent a dime on apex and have probably played like 25 hours? I don't see the problem. So glad skins mean nothing to me unless it's a game that's worth it and I think the pricing is fair.

Look up gambling addict.

I swear until people understand the REAL problem with lootboxes and collecting skins these corporations will continue this and make it worse. Like they did with this current timed event. Which is a lootbox extravaganza.
 

Wamb0wneD

Banned
Oct 26, 2017
18,735
Right, but all that is beside the point. If you are having a polite discussion the developer never called you an asshat to begin with. What the developer said was "temper tantrums, personal attacks, and vitriolic threads". *Those* people are asshats. I have no doubt they've been on the receiving end of that, and I agree with him that those people are asshats.
The thing is, there will always be people who don't manage to be polite. That's not specific to gaming either. What's specific to gaming is shit like harassing female devs and sending them deathtreats. That didn't happen here, though. I don't really care about the asshat stuff. What I don't agree with is calling people freeloaders after you listened to them and changed your pricing model because it was so bad.

Your original post I responded to said devs getting harassed and sent death threats is worse than pricing models and that's why you take one side over the other. What I'm saying is that you can find both things shitty to different degrees, and that, as far as I can see, Respawn didn't suffer through anything severe here. Just some people being you know, asshats. But maybe I missed something. I don't like acting like whenever any situation like this comes up people automatically jump to the worst case scenario that happened in the past and treat the new situation the same way.
 
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Orso

Member
Oct 28, 2017
626
I would love some kind of 24 hour purge event where devs get to say what they want about all the shit they get online without ruining their careers.
 

Nome

Designer / Self-requested ban
Banned
Oct 27, 2017
3,312
NYC
And as someone else already said, whether or not they have PhDs in psychology specifically, they definitely use the same tricks. We all know how much time goes into making loot boxes have the right sound when opened, a great flash of colour and lights, and animate even before opening to build suspense. Even Skinner box odds for maximum repeat sales with minimum rewards. It's the same tricks that go into gambling machines to keep people hooked, and the same tricks that went into Destiny's loot system. No psychologists? Okay, but lots of physchology designed to monetize the playerbase susceptible to it as much as possible.
But that's not why we're having this conversation. This whole thread started because of someone perpetuating the "they're literally hiring psychologists to exploit us" myth, which isn't true.

There is a lot of psychology that goes into every aspect of game design but it's not coming out of academia. As I said in an earlier post, it's mostly convergent evolution and survival of the fittest. The things you see in modern games exist because they work, and they work because they happen to coincide with how human behavior works. This is a vastly different narrative from "they are designed to exploit us".
 

Lindsay

Member
Nov 4, 2017
3,131
Anyone who doesn't pay anything in an F2P game is a freeloader. I seriously do not see any reason it should be taken negatively. Freeloaders are just as important as the rest because it's good to have a large community and pool of players.
I've lived with freeloaders before for a substantial amount of time and hated it so so much. It is not a harmless quip to freely apply to masses of people utilizing something thats meant to be free (be it f2p, freeware, shareware, fangame, with or without microtransactions). Not the same at all as having to pay extra higher utility and food/etc. bills due to having someone living with you who you didn't even want there to begin with. They're equating their players to that kind of thing while claiming they love them anyway. Wonder if they'd also love sharing the same home with realdeal freeloaders.
 

Brock2621

Banned
Dec 3, 2018
140
This is really not going to well for either side... but I do stand by my first statement that the one in the highest position here (Respawn), who has the most stature, money and megaphone should take the higher road and not call people d*cks or tw*ts or whatever in public communications.
 

Avitus

Member
Oct 25, 2017
12,904
But that's not why we're having this conversation. This whole thread started because of someone perpetuating the "they're literally hiring psychologists to exploit us" myth, which isn't true.

"They're using behavioral economics to exploit us" isn't really any better. It's all scummy.
 
Sep 14, 2018
4,618
Harassment isn't a legitimate or appropriate response to cosmetic items possibly costing too much in a free to play game. If I was talking about the price of items here it'd be giving credibility to the idea that it is. It isn't.

The topic of the thread is developers responding to gamers by referring to them in a certain way, and what we think of them saying that. I am fine with them saying that because I've seen how gamers act online.

I mostly agree with you, except discussion does not equal endorsement, and the people here discussing pricing are not giving credibility to that idea, it has no credibility. Don't try to shut down complaints about mtx cause you can't come up with a good defense for them.

Two industry professionals working for different organisations tell you that hiring psychologists to design monetisation systems is not a thing. Is there more to discuss?

I didn't claim it was a thing, I was talking about your little passive agressive one word replies that add nothing and turn the forum to snippy one liners, which supposedly no one likes, yet they keep doing it.
 

Fastidioso

Banned
Nov 3, 2017
3,101
Look up gambling addict.

I swear until people understand the REAL problem with lootboxes and collecting skins these corporations will continue this and make it worse. Like they did with this current timed event. Which is a lootbox extravaganza.
I think they aren't legitimate to demonize all the people who work on it and to start useless discussion with insults and nothing more. I really don't get it such attitude.
 

Darkstorne

Member
Oct 26, 2017
6,812
England
As I said in an earlier post, it's mostly convergent evolution and survival of the fittest. The things you see in modern games exist because they work, and they work because they happen to coincide with how human behavior works. This is a vastly different narrative from "they are designed to exploit us".
...seriously? Why do you think the industry even has the term "whale"? This is a horrific way to ignore the predatory impact of modern monetization. Yes, it works, but so does online gambling that drives consumers to bankruptcy even when they can see how much and how often their small % of big spenders are gambling.
 

EvilBoris

Prophet of Truth - HDTVtest
Verified
Oct 29, 2017
16,678
The shitty behavior is the norm.

Every time any dev does something Gamers dont like, a wave of harassment, insults and threats arrive like clockwork.

If you honestly think that isnt the case, you are probably participating in it and dont see it as an issue.

yep. It's a shame
 

Deleted member 22750

Oct 28, 2017
13,267
But that's not why we're having this conversation. This whole thread started because of someone perpetuating the "they're literally hiring psychologists to exploit us" myth, which isn't true.

There is a lot of psychology that goes into every aspect of game design but it's not coming out of academia. As I said in an earlier post, it's mostly convergent evolution and survival of the fittest. The things you see in modern games exist because they work, and they work because they happen to coincide with how human behavior works. This is a vastly different narrative from "they are designed to exploit us".

STRONGLY disagree.

A ton of R&D go into the loot boxes. How they pay off when they pay off. Who is buying them. What gets their attention to purchase more in game currency.

If that ain't psychological I dunno what is.

Lootboxes and "designed to exploit us" go hand in hand.
 

Jobbs

Banned
Oct 25, 2017
5,639
I mostly agree with you, except discussion does not equal endorsement, and the people here discussing pricing are not giving credibility to that idea, it has no credibility. Don't try to shut down complaints about mtx cause you can't come up with a good defense for them.

I mean it's beside the point. Respawn defined a type of behavior specifically "temper tantrums, personal attacks, and vitriolic threads" and was clearly talking about that when they said people are asshats. I never got the impression they think all gamers are asshats just because they think the price is too high.

So if your response to them is "but the prices ARE too high" it almost seems like you're saying they should be allowed to be called names and receive harassment because of it. It's just kind of beside the point for me.
 

tmarg

Member
Oct 25, 2017
1,691
Kalamazoo
Back before the widespread adoption of lootboxes, F2P was a complete clusterfuck, and now that companies are going to have to dial them down we are probably headed back to that point.

I don't personally care about skins being overpriced, but I'm skeptical of the idea that they will earn the money they want through them, and I'm guessing we are eventually headed back to the pay2win models of the mid 2000's.

I'm not convinced there really is a good way to have <1% of your audience pay the way for >95% of the audience that are never going to pay anything. Lootboxes obviously never solved the problem, they just shifted the burden onto a group of people that nobody (devs or other gamers) gave a fuck about.
 

Principate

Member
Oct 31, 2017
11,186
But that's not why we're having this conversation. This whole thread started because of someone perpetuating the "they're literally hiring psychologists to exploit us" myth, which isn't true.

There is a lot of psychology that goes into every aspect of game design but it's not coming out of academia. As I said in an earlier post, it's mostly convergent evolution and survival of the fittest. The things you see in modern games exist because they work, and they work because they happen to coincide with how human behavior works. This is a vastly different narrative from "they are designed to exploit us".
That's one and the same with exploitation. Back before academic psychology occurred that's how con-men operated, it's also how the gambling evolved.

The undue toxicity and response to devs is something that should be condemned but let's not start floating some extremely dodgy logic.
 

Dekuman

Member
Oct 27, 2017
19,026
But that's not why we're having this conversation. This whole thread started because of someone perpetuating the "they're literally hiring psychologists to exploit us" myth, which isn't true.

There is a lot of psychology that goes into every aspect of game design but it's not coming out of academia. As I said in an earlier post, it's mostly convergent evolution and survival of the fittest. The things you see in modern games exist because they work, and they work because they happen to coincide with how human behavior works. This is a vastly different narrative from "they are designed to exploit us".

Yeah no. Lootboxes generate billions in income. I know of no industry and simply 'wing it'. You've constructed this notion that no research is being done, because the implication of research being done is a lot worse than trying to bamboozle people into thinking things just happen because of 'human behavior'

You know what is human behavior? all of vices in the world. But people can be encouraged to indulge in it or not.
 

Nanashrew

Banned
Oct 25, 2017
6,328
Not sure she gets to call anyone out on bad behavior.
Nah, she gets that right. Devs are cracking from constant harassment, and the moment they are not seen as professional and speak any sort of truth about how gamers are often entitled pieces of shit, it's the dev that gets fired and nothing is done about those who have been causing it. Many devs don't get employee protection from harassment campaigns and hate mobs.

Just be ready for more devs to call gamers pieces of shit at some point as more begin to crack under the stress of it all.
 

Bitmap Frogs

Banned
Sep 16, 2018
705
Back before the widespread adoption of lootboxes, F2P was a complete clusterfuck, and now that companies are going to have to dial them down we are probably headed back to that point.

I don't personally care about skins being overpriced, but I'm skeptical of the idea that they will earn the money they want through them, and I'm guessing we are eventually headed back to the pay2win models of the mid 2000's.

I'm not convinced there really is a good way to have <1% of your audience pay the way for >95% of the audience that are never going to pay anything. Lootboxes obviously never solved the problem, they just shifted the burden onto a group of people that nobody (devs or other gamers) gave a fuck about.

I remember some f2p shooters back then had you paying for ammo.
 

Typhoon20

Banned
Oct 28, 2017
1,568
Uhmm why isnt Fortnite getting the same criticism? Weird. Both are incredibly scammy and downright evil towards kids, mostly.

Either way, he ain't wrong. Gamers, by large, are just incredibly toxic.
 

KiDdYoNe

Member
Oct 25, 2017
1,284
I mean, yeah it's fucked up about $200 skin event. But hey, nobody's holding a gun to your head waiting for you to buy shit. And calling it "scam"... well, it's a F2P game with payable skins. If you need the skin, start earning more money for your needs instead of bitching on reddit?
I feel the devs with their replies, but it feels a bit unprofessional. Me myself just screenshot, print and hang stuff on the wall behind me just so everyone who visits me on my workplace can giggle a little.
 

kiaaa

Member
Oct 27, 2017
2,841
Nah, she gets that right. Devs are cracking from constant harassment, and the moment they are not seen as professional and speak any sort of truth about how gamers are often entitled pieces of shit, it's the dev that gets fired and nothing is done about those who have been causing it. Many devs don't get employee protection from harassment campaigns and hate mobs.

Just be ready for more devs to call gamers pieces of shit at some point as more begin to crack under the stress of it all.

It's just a tiny bit hypocritical coming from someone who celebrated totalbiscuit's death.
 

benzopil

Member
Oct 25, 2017
4,150
Uhmm why isnt Fortnite getting the same criticism? Weird. Both are incredibly scammy and downright evil towards kids, mostly.

Either way, he ain't wrong. Gamers, by large, are just incredibly toxic.
Fortnite doesn't have lootboxes. And their $20 skins are visible, are bundled with backpacks, look better and sometimes have different styles.
 
Sep 14, 2018
4,618
So if your response to them is "but the prices ARE too high" it almost seems like you're saying they should be allowed to be called names and receive harassment because of it.

Hmm, no. This sounds like the contorted attempt of a made up mind to dismiss all criticism. It may come across as untimely to bring up criticism after the devs have received harassment, but like I said discussion does not equal endorsement.

I don't feel the need to include a disclaimer in my posts like most people here, I simply assume it's understood what I may think about devs receiving harrasment.

And yet again I invite anyone reading this to attempt to defend the mtx model of this game, my only point of contention. Is anyone going to make the case this isn't/wasn't predatory monetization? Regardless of "just don't buy lol".