How does the virtual waiting room work?
You will be randomly assigned a place in line in the virtual waiting room. When your turn is approaching, you'll be given access to purchase the Animal Crossing™: New Horizons collection.
How is line placement determined in the virtual waiting room?
Guests who join the pre-waiting room before
10:00 a.m. Central Standard Time will be randomly assigned a spot in line once the Animal Crossing™: New Horizons collection goes on sale. Guests who join after
10:00 a.m. Central Standard Time will file in at the end of the existing line.
Do I need to wait by my computer while I'm in the waiting room?
You can sign up for email notifications to be notified when your turn is approaching, or you can also do other things on your computer and you'll be automatically notified (make sure your sound is on) when it's your turn. When it's your turn, you'll have a limited amount of time to enter the Build-A-Bear website to purchase the Animal Crossing™: New Horizons collection.
What happens when I reach the front of the waiting room?
You'll gain access to our shopping site and have a limited amount of time to purchase the Animal Crossing™: New Horizons collection and complete your transaction.
Will the Animal Crossing™: New Horizons collection be available to purchase at the Workshop?
The Animal Crossing™: New Horizons collection will be arriving in the Workshop this summer. Be sure to sign up for email notifications for updates on online restocks and in-store arrivals.