It is the easiest thing in the world for gamers to shit on EA, often for good reason.
THAT SAID, I feel like with their last showcase they do seem to be at least trying more, or at the very least, positioning themselves to deliver more in the next generation. Key to that will be a good marketing arm to try and win back support and trust from a large part of the gaming community.
Hiring Andy McNamara seems to be a great first step towards doing that, and I only hope that he both finds success in this new role and that EA don't make the job nigh-on impossible for him.