Here are my thoughts on Feedback-Gate.
digitalrelic - Currently has negative feedback on the sheet, but I think neutral is warranted in this situation.
chronic_archaic - Currently has negative feedback on the sheet, but did provide a refund. I feel like negative is too harsh.
battousai - I did not log the neutral feedback that was given because absolutely nothing was done wrong on their side. Usually I'll log whatever is given without much thought and change it if necessary but, to me, this one's pretty clear.
Sorry I've not chimed in earlier. I've really only been logging onto this site to update the feedback sheet over the past few months and the frequency has been getting less and less. Will try to do a better job of keeping up!